![]() ![]() If your order contains items that are out of stock, we’ll ship the in-stock items as soon as we can and will dispatch the out-of-stock items as soon as we’ve received more stock in the warehouse.We don’t always ship everything together so check your dispatch email for more details - we’ll send you a dispatch email per parcel.We will email you as soon as each item is ready to be dispatched so you know when to expect them, but you can also check the status of your order in your account.Will you tell me when my order is on its way? All delivery options and any charges that are applicable will be shown at the checkout.Selected items are only available for delivery using Click & Collect to an hmv or FOPP store of your choice. ![]() Selected items are only available for delivery via the Royal Mail 48® service and other items are available for delivery using this service for a charge.Free delivery is available for most items when the order exceeds £20, but any exceptions will be clearly highlighted.When you place an order for an item that is fulfilled by Exertis, your details shall be forwarded to them so that they can fulfil the order, and to their courier so that they can deliver the item. Products labelled '*item fulfilled by Exertis on behalf of hmv' will be supplied to you directly by Exertis via their approved couriers.In this instance, we'll send weekly updates to keep you aware. Certain items can take longer to source than the estimated week, particularly during busy trading periods and may take longer to arrive at our warehouse.Where an item is 'Back in stock soon', we'll aim to receive more stock within a week and will dispatch any orders once the shipment has arrived.We will aim to dispatch pre-orders so that you receive them on the release date.Orders sent via the Express Delivery service will be dispatched the same day if ordered by 2pm, Monday to Friday (excluding public holidays).Orders sent via Royal Mail 48® are usually received within two to five working days, including Saturdays.If the items are in stock, we’ll aim to dispatch them within 24 hours of your order being placed.If an item is returned to us in an unsuitable condition due to poor packaging then we may have to send it back to you without a refund. Please make sure you pack your return securely. We cannot accept unwanted/incorrect items that have been opened. If your package tracks as delivered, but you have not received it, please inquire with your local FedEx, mail carrier or at your local post office branch. We do not provide a refund or replacement for items that have been scanned as delivered by FedEx, Post Office or SF Express. ![]() We will not refund after such date for any reason whatsoever.Īll items must be in original condition and show no signs of use, and must be returned in original vendor packaging. Requests for refunds must be made within 30 days of the purchase date. ![]() Provided the items are still available, we can re-send the items at your request one time only and you will have to pay all shipping fees. If items are not delivered because you gave us incorrect information, or because your post office was unable to deliver the package because there was no-one to receive it, We will refund you for the cost of the items only, but not for the postage charges. All costs, duties, fees, or taxes are your responsibility and will not be refunded to you. In the event you refuse your package, only the purchase price will be refunded. There will not be a shipping charge for this exchange.įor international returns, any customs or import duties, taxes and all other charges paid on return shipments are the solely your responsibility. If a replacement isn't available, we will offer you a store credit or refund (your choice). However, if an item is defective (sealed and unused) Please send us proof of item and we will be happy to exchange the defective copy for a replacement of the same item within the first week after receiving the return item from you. All original product is sealed or brand new condition. ![]()
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